Shipping Policy
1. Order Processing
Orders are processed after they are successfully placed and confirmed.
Order processing may take 1–2 business days, excluding Sundays and public holidays. During high-demand periods, sales events, or unforeseen circumstances, processing may take longer.
2. Shipping Charges
Free Shipping: We aim to offer free shipping on eligible orders. Any applicable shipping charges or conditions will be displayed at checkout before you complete your purchase.
3. Estimated Delivery Time
Delivery times depend on your location, courier availability, weather conditions, and other logistical factors.
As a general estimate, orders may take approximately 3–7 business days to arrive after dispatch. Remote locations and unforeseen courier delays may require additional time.
Delivery estimates are not guaranteed.
4. Cash on Delivery (COD)
Cash on Delivery may be available for eligible orders and delivery locations.
If COD is available for your order, the option will appear during checkout. Please provide an accurate delivery address and a reachable phone number so the courier can contact you if necessary.
Please accept the delivery when your order arrives and ensure the payment is ready if you selected COD.
5. Order Tracking
When tracking information is available, it may be shared through email, SMS, or another communication channel associated with your order.
Tracking updates may take some time to appear after dispatch. If you need help tracking an order, contact our support team with your order number.
6. Incorrect Address or Failed Delivery
Customers are responsible for providing a complete and accurate shipping address and contact details.
If delivery fails because of an incorrect address, an unreachable recipient, or repeated unsuccessful delivery attempts, the courier may return the parcel to us.
If your parcel is returned, please contact our support team to discuss the available options. Additional shipping charges, if applicable, will be communicated before a reshipment is arranged.
7. Delayed, Lost, or Damaged Shipments
If your order appears delayed or the tracking status has not changed for an extended period, please contact us so we can help investigate with the courier.
If your parcel arrives visibly damaged, please contact us as soon as possible, preferably within 48 hours of delivery. Include your order number and photos or videos of the parcel and product.
We will review the issue and assist in accordance with our Return & Refund Policy and applicable law.
8. Changes to Shipping Details
If you need to correct your shipping address, contact us immediately after placing your order. We cannot guarantee changes once the order has been processed or dispatched.
9. Contact Us
For shipping questions or delivery assistance, contact:
Brand: Nexus Storage
Email: Support@NexusStorage.com
Please include your order number so that we can assist you more efficiently.
This policy is subject to applicable consumer protection laws.