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Return & Refund Policy

At Nexus Storage, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Return Window

You can request a return within 7 days of receiving your order, subject to the eligibility conditions below.

2. Return Eligibility

To be eligible for a return:

  • The return request must be submitted within 7 days of delivery.

  • The product must be identifiable as the item purchased from Nexus Storage.

  • Original packaging, cables, accessories, and other included items should be retained.

  • Proof of purchase or your order number must be provided.

  • The product should be returned in a condition suitable for inspection.

For damaged, defective, or incorrect products, please contact us with photos or videos showing the issue. Opening or testing an electronic product does not automatically establish that it is defective; the reported issue may need to be inspected.

3. Damaged, Defective, or Incorrect Items

Please contact us within 48 hours of delivery if your order arrives visibly damaged, defective, or different from what you ordered.

We will review your request and explain the available resolution, which may include a replacement, return, or refund, depending on the circumstances and applicable law.

Please retain the packaging and all included accessories until the issue is resolved.

4. How to Request a Return

To initiate a return:

  1. Email Support@NexusStorage.com within the applicable return period.

  2. Include your order number, the reason for the return, and clear photos or videos where relevant.

  3. Wait for our support team to confirm the next steps and return instructions.

  4. Send the product back only after receiving return instructions from our team.

Please do not send products to an address without return authorization.

5. Refund Process

Once the returned product is received and inspected, we will notify you whether your refund request has been approved.

Approved refunds will be processed to the original payment method wherever possible. The time taken for the amount to appear in your account may depend on your bank or payment provider.

For Cash on Delivery orders, our support team will provide instructions for arranging an approved refund.

6. Return Shipping Costs

If the return is due to a confirmed defective, damaged, or incorrect item, we will communicate the applicable return-shipping arrangements.

For other return requests, any applicable return-shipping charges will be communicated before the return is arranged, subject to applicable law.

7. Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has been dispatched. If an order has already been shipped, please contact our support team for assistance.

8. Contact Us

For return, replacement, or refund assistance, contact:

Brand: Nexus Storage
Email: Support@NexusStorage.com

Please include your order number in all communications so that we can assist you efficiently.

This policy is subject to applicable consumer protection laws. Nothing in this policy limits any rights you may have under applicable law.